BuyLess Policy
Return & Warranty
Claim Policy
We want the return and warranty claim process to be as easy as possible. Our team is here to assist you and guide you through every step.
7-Day Returns
3-Month Warranty
IMEI Verified
↩ï¸ Return Eligibility
Return or warranty claims may be accepted under the following conditions:
- You received the wrong device or order.
- The device arrived damaged upon delivery (excluding cosmetic conditions disclosed before purchase).
- The device has a functional defect covered by our warranty.
Important: Please notify us as soon as possible after receiving your order. Failure to report any issues within the applicable return or warranty period may result in the request being declined.
📅 Return & Warranty Period
7
Days to Return
Report any issues within 7 days of receiving your order to be eligible for a return or exchange.
3
Months Warranty
Every BuyLess iPhone comes with a free 3-month seller warranty covering hardware defects under normal use.
💰 Refund Policy
If your return request is approved after inspection and evaluation, you may choose one of the following resolutions:
- A full refund to your original payment method; or
- Store credit for the full amount paid for the returned device.
BuyLess does not offer partial refunds or partial store credit.
We reserve the right to reject returned devices that:
- Do not match the original device purchased (including IMEI verification).
- Have been tampered with or modified after delivery.
- Show signs of misuse or damage not covered under this policy.
🛡️ Warranty Coverage
The 3-month warranty covers functional defects that occur under normal use and are not caused by customer misuse. The warranty period begins from the order date.
The warranty does not cover:
- Normal wear and tear, including gradual decline in battery capacity through regular use.
- Physical, accidental, or cosmetic damage.
- Liquid or moisture damage.
- Software modifications, including jailbreaking.
- Devices tampered with, modified, or altered after delivery.
- Complimentary accessories provided with the device.
📧 How to Submit a Claim
Email us at support@buyless.online and include the following:
- Your full name
- Order number
- Reason for return or warranty claim
- Photos or videos of the device (if applicable)
Response time: Our team will respond within 24–48 business hours to review your request and provide further instructions.
Please wait for confirmation before returning your device. Returns sent without prior authorization may experience delays or may be rejected.
📦 Preparing Your Device for Return
Before returning your device, please make sure you:
1
Back up all personal data
Save all files, photos, and data to iCloud or your computer before sending the device back.
2
Factory reset the device
Perform a full factory reset and remove all personal accounts — Apple ID, Google Account, iCloud, screen lock, and passcode.
3
Remove SIM card & accessories
Take out your SIM card and any memory cards before packing.
4
Include proof of purchase
Include the original Sales Invoice or order confirmation email. This may be required to process your return.
5
Pack securely
Pack the device and all included accessories securely to prevent damage during transit.
Note: BuyLess will not be liable for any loss of data resulting from devices returned without being properly backed up or reset.
🔍 Device Inspection
All returned devices undergo inspection and diagnosis to determine the appropriate resolution.
- The diagnostic process typically takes 2–3 working days from the date the returned device is received.
- Once inspection is complete, our team will inform you of the findings and the resolution in accordance with this policy.
Need to file a return or claim?
Contact our team and we'll walk you through the entire process. We respond within 24–48 business hours.
Email Us at support@buyless.online